Terms & Conditions

These general terms and conditions (“terms”) govern the rights and obligations between Stomatologické centrum DENTplus s.r.o., Company ID 29140897, registered office Jankovcova 1595/14, 170 00 Praha 7, operator of the Dental Hygiene PLUS Prague clinic (“provider”), and the client when booking and receiving dental hygiene services, paying for services in advance and purchasing gift vouchers.

These terms apply to contracts concluded via the dentalnihygienaplus.cz website, the online booking system, the website form, by email, by phone and in person at the clinic.

Provider contact details: email info@dentplus.cz, phone +420 273 132 183 (weekdays 8 am–2 pm), clinic address Jankovcova 1595/14, 170 00 Praha 7.

Arrangements agreed individually with the client take precedence over these terms.

A client is a person who books or receives a service or orders a voucher. A consumer is a client who is not acting in the course of their business when concluding the contract.

A service means dental hygiene and related care according to the current offer on the website.

A booking means a binding reservation of a specific appointment.

Prepayment means paying the price of a service, or part of it, before the appointment.

A voucher means a gift voucher for a service with a unique number.

An online payment gateway means a payment service provider’s service enabling cashless payment by card or other online methods offered.

Our services are healthcare provided by qualified dental hygienists in accordance with Act No. 372/2011 Coll., on Health Services. The description, approximate length and price of each service are stated on the website.

The stated length reflects the usual time of the treatment itself. The hygienist determines the exact scope of care based on your current condition.

The client must truthfully and fully inform us about their health, medication, allergies and anything else relevant to the treatment. If health or safety requires it, the hygienist may adjust, interrupt or postpone the treatment; we will then offer a new appointment and transfer the amount paid for the part not provided to that appointment, or refund it.

Children and persons under 18 are treated with the consent of a legal guardian, usually in their presence.

The provider acts with professional care. However, results also depend on individual factors and home care, so no specific cosmetic result can be guaranteed.

You can book online in the booking system (available around the clock), by phone on weekdays 8 am–2 pm, via the website form or in person at the clinic.

When booking online, you choose the service and an available time slot yourself. A booking becomes binding once it is confirmed. If you use the form, we will contact you to agree and confirm the appointment.

Please provide accurate contact details; we use them to confirm your booking and inform you of any changes.

The online booking system and the payment gateway are operated by third parties. If they are temporarily unavailable, please book by phone or email.

The provider may decline a booking, in particular if the client has repeatedly failed to attend or cancelled late.

Current prices are listed on the website and in the price list at the clinic. Prices are final; healthcare is VAT-exempt.

Discounted “prepaid” prices apply under the conditions stated in the price list, in particular when the service is paid before the treatment or with a voucher.

The price valid at the time of booking or payment applies. Later price list changes do not affect services already paid for.

If a procedure beyond the booked service turns out to be needed during treatment, we will only carry it out with your consent after telling you its price.

The price of a service or voucher can be paid:

• by bank transfer or QR payment to account 209146625/0600 with the assigned variable symbol,
• via the online payment gateway (by card or other methods offered),
• at the clinic, or by another method stated when ordering.

We charge no fees for the chosen payment method.

The online payment gateway is operated by a payment service provider identified in the payment step; the payment is also governed by its terms. You enter your card details directly into the gateway’s secure environment and the provider has no access to them.

A bank transfer is paid when credited to the provider’s account; a gateway payment when the successful transaction is confirmed.

If a prepayment is not made within the period stated in the payment instructions, the provider may cancel the order or booking. Unpaid voucher orders are cancelled after 14 days.

We issue a proof of payment electronically or at the clinic.

Any refund is made by the same method used for payment (to the bank account or card) within 14 days at the latest, unless agreed otherwise.

Order a voucher using the form on the Gift voucher page. Submitting the order concludes a purchase contract; you will receive a summary by email.

The PDF voucher is emailed free of charge. It becomes valid once the full price is credited.

The voucher is valid for 12 months from the date of payment, as stated on it. It expires without compensation after that.

The voucher is transferable and can be redeemed once. It cannot be exchanged for cash and unused value is not refunded.

To redeem it, book an appointment (by phone or online) and quote the voucher number. Present the voucher before treatment – on your phone is fine. If the chosen service costs more, pay the difference on site.

Keep the voucher number safe. The voucher is redeemed by whoever presents it first.

Appointments booked with a voucher are subject to the cancellation and rescheduling rules in section 8.

You may cancel or reschedule free of charge at least 48 hours before the appointment by phone, email or, where available, in the booking system. The 48 hours are counted in working days; Saturdays, Sundays and public holidays do not count. An appointment on Monday at 10:00 can therefore be cancelled free of charge until 10:00 on the preceding Thursday.

If a prepaid appointment is cancelled in time, we transfer the payment to a new appointment or, at your request, refund it under clause 6.7. A voucher remains valid.

If you cancel later than clause 8.1 allows or do not attend, a prepaid or voucher-booked appointment may be treated as used. The provider may also decline further online bookings or require prepayment. In justified cases, such as sudden illness, we will try to find an alternative date.

If you arrive late, the treatment may be shortened so that other clients are not affected; the price stays the same. A significant delay may be treated as non-attendance.

The provider may also cancel an appointment for serious reasons (e.g. a hygienist’s illness or a technical fault). We will inform you without delay and offer an alternative date, or refund the amount paid in full.

The provider’s services are healthcare. Under Section 1840(b) of the Czech Civil Code, the rules on withdrawal from distance contracts do not apply to contracts for the provision of healthcare. Bookings and prepayments for treatment therefore cannot be cancelled by 14-day withdrawal; cancellations are governed by section 8.

A consumer may withdraw from an online voucher purchase within 14 days of concluding the contract, but only if the voucher has not yet been redeemed. Once the voucher has been redeemed, withdrawal is no longer possible.

To withdraw, send a clear statement to info@dentplus.cz quoting the voucher number or variable symbol. The voucher then becomes invalid and we refund the amount under clause 6.7.

Report voucher defects (e.g. incorrect details or non-delivery) to info@dentplus.cz. We will send a corrected voucher without undue delay.

You can file a complaint about the healthcare provided by email, in writing or in person at the clinic. We handle it under the Health Services Act within 30 days; in exceptional cases this period may be extended. If you are not satisfied with the outcome, you may contact Prague City Hall (Magistrát hlavního města Prahy) as the competent authority.

We handle other complaints without undue delay, within 30 days of receipt at the latest.

If a dispute cannot be resolved by agreement, the consumer has the right to out-of-court resolution. The competent body is the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2. A proposal can also be submitted electronically via its website.

Compliance with consumer protection obligations is supervised by the Czech Trade Inspection Authority; the provision of health services by Prague City Hall.

Before turning to a third party, please contact us first – we resolve most situations quickly and to everyone’s satisfaction.

The provider is liable for the proper provision of services to the extent set by law.

The provider is not liable for temporary unavailability of the booking system, payment gateway or email communication caused by third parties, nor for consequences of untrue or incomplete information from the client about their health.

Neither party is liable for non-performance caused by circumstances beyond its control (force majeure). In such a case we will offer an alternative date or refund the amount paid.

Personal data processing is described in our Privacy Policy. Medical records are kept in accordance with the law.

We send booking confirmations, payment instructions and appointment information by email or tell you by phone. Marketing messages are only sent with your consent, which you can withdraw at any time.

Contracts are concluded in Czech. Relationships are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and the Health Services Act (No. 372/2011 Coll.).

The provider may amend these terms. Contracts, bookings and vouchers already concluded or purchased are governed by the version effective at that time.

If any provision of these terms is invalid or ineffective, the other provisions remain unaffected.

These terms take effect on 21 October 2026.